Key Research Conclusions: Victories and Challenges

Despite our excellent reputation, Delgado is not always a student’s first choice for higher education. The community is not fully aware of the available programs or the potential earning power of a Delgado credential.

Delgado experiences challenges with student onboarding. New students often report difficulty in finding information, engaging, and connecting.

The faculty and staff remain dedicated to the mission of the College and are proud of the organization, their colleagues, and the students.

Faculty and staff salaries have been increased to approach the median of peer institutions in the region.

Research revealed indications of faculty and staff discontent.

Faculty and staff surveys expressed “initiative fatigue.”

The College must be intentional in providing incentives and recognition for “above and beyond” employee performance.

We continue to employ innovative practices in admissions, orientation, and onboarding.

Financial Aid audit processes and granting of awards have been streamlined to eliminate barriers and operational inefficiencies.

Communication and collaboration between student support services and academic support workflows must improve to meet student needs.

Progress is slow in improving student retention and completion.

Even though we have made significant strides, we must continue to improve online courses with engaging content.

Student feedback surveys indicated a need for improved access to technology and connectivity.

The technology infrastructure of the College is outmoded and requires extensive updating.