Contact the Office of Instructional Technology, Support, and Professional Development (ITSPD)

Location and Contact Information

H. Giles Martin Hall City Park Campus  615 City Park Ave.  New Orleans, LA 70119 Building 6, Room 204 504-671-5541 itspd@dcc.edu Director: Angela Camaille Building 6, Room 204A acamai@dcc.edu 504-671-6798 Professional Development Coordinator: Emily Clay Building 6, Room 202B eclay@dcc.edu 504-671-6389 Student Success Specialist and Laptop Loan: Stephanie Davis Building 6, Room 107 sdavis2@dcc.edu 504-671-6635

View City Park Campus Map STUDENTS: DOWNLOAD INFORMATION ABOUT RESOURCES TO HELP YOU SUCCEED! FACULTY: DOWNLOAD INFORMATION TO HELP YOU REFER STUDENTS!

For Canvas Support (available 24×7)

Canvas Support for Students: 1-844-408-6456

Canvas offers various types of online support. This is probably the best resource for finding answers to your Canvas questions because it is available all the time and it is provided by the company that created Canvas!

Using the Canvas Help Desk, you are able to do few different things:

• Ask your instructor a question – Submit a question directly to your instructor
• Search the Canvas Guides – The Canvas Guides provide hundreds of “how-to” articles with step-by-step instructions, images, and videos
• Report a problem – If you encounter an issues that you think should be fixed by Canvas, submit it to their technical support team
• Canvas Support Hotline – A 24×7 hotline that you can call to speak to a support specialist
• Chat with Canvas Support – A 24×7 instant messaging feature that you can use to text with a support specialist
• Ask the Community – Search the discussion boards of community users to see if other students have found a solution to the same problem
• Submit a feature idea – Use this option to share your ideas on how to make Canvas better

To access the Canvas Help Desk, simply click “Help” in the top-right corner of any screen!