How to Request a Refund

Delgado Community College utilizes BankMobile Disbursements, a technology solution, powered by BMTX, Inc. to provide students with options for receiving refunds. Visit this link for more information:

Simply follow these steps to make your refund preference selection:

  1. Log in to you LoLA (Delgado’s online student portal) account
  2. Go to the STUDENT Tab and then to the ACADEMIC LINKS section. Under DELGADO COMMUNITY COLLEGE, click on SELECT REFUND CHOICE.
  3. Select how you want your refund delivered.

Please note that credit card payments will be refunded back to the initial credit card used.

When to Expect your Refund

Financial Aid disbursements begin 14 days after the semester/session’s census date. The Census date is the official 14th class day for the Spring & Fall Semesters and the 7th class day for the Summer Session.

Once your financial aid is disbursed to your student account, you can expect any excess funds to be refunded to you within 14 business days. For any questions about the status of your disbursement, please contact financial aid at If your account is no longer showing a credit owed, please check your selected refund preference to access your refund.

Cash Management Rules

In an effort to protect students and ensure their best interest, the new Cash Management Rule from the Department of Education (ED) requires disclosure by institutions with Tier 1 or Tier 2 relationships of certain key information about the financial accounts offered to their students.

Tier One (T1) arrangements are those between an institution and a third-party servicer where the servicer "performs one or more of the functions associated with processing direct payments of Title IV funds on behalf of the institution" and offers one or more financial accounts under the arrangement, or markets an account to students itself or through another entity. Tier Two (T2) arrangements are defined as those between an institution and a bank under which accounts are offered and marketed directly to students.

To view our third-party servicer contract for refund management, click here.