Answer Center Mission

The Student Success Center creates an environment where student success is a priority and provides stakeholders with a learning-centered enrollment experience where students "Start Right Day One."

The Center achieves this by:

Delivering the highest level of customer service.

• Taking responsibility for our customers.
• Communicating respectfully with all customers.
• Sustaining a customer friendly environment.
• Recognizing and solving problems using teamwork.

Teaching our business (enrollment process).

• Knowing or transferring knowledge to customers.
• Communicating deadlines and important information in a timely manner.
• Working error free.

Sustaining a seamless enrollment process.

• Working error free.
• Sustaining a seamless enrollment process.

Answer Center Purpose

To provide prospective and current students with cross trained student services professionals that can navigate them through the learner-centered enrollment process.