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Delgado Course Complete
All your books in one complete program.
Delgado Course Complete is our new all-encompassing, affordable textbook rental program that will provide every Delgado student with all required textbooks, lab manuals, access codes and electronic book versions before the first day of class! The average student is estimated to save $150-200 on textbooks for a semester. All Delgado students will be automatically enrolled.
PROGRAM PRICING – $25 PER CREDIT HOUR
*Log into the reserve link with Delgado email credentials. (To find the student Delgado email address, please follow the directions which can be found on the Email Frequently Asked Questions page.)
Register for your coursesUpon registering for courses, Delgado students will be automatically enrolled into the program. Once students have successfully selected their courses, the Bookstore will start preparing their order. |
Verify your orderStarting 30 days before the first day of classes, students will receive an order verification link to their Delgado email address to verify their order and select their delivery preference. (To find the student Delgado email address, please follow the directions which can be found on the Email Frequently Asked Questions page.) Options for delivery are in-store pickup, shipping directly to the student, and digital materials available on Canvas. |
Receive your booksAn email notification will be sent when the student's order is ready for pickup or when it ships. All digital materials will be delivered for courses within Canvas and available on the first day of class when courses are published. |
Details
PaymentThe Delgado Course Complete program fee will be added to the charges shown on the Delgado Community College student Banner (LoLA) account. Just like other charges, it can be paid by financial aid, financial payment plans, or be paid for out of pocket. Supplies are not included in this program and will need to be purchased separately. *Note that the Delgado Course Complete program will not affect the student's Bookstore voucher or voucher amount, if applicable. Bookstore vouchers can be used to purchase supplemental or recommended materials and/or supplies when confirming textbook information. |
Accessible formatAccessible format textbooks are available for students with disabilities. Eligibility and requests are handled by the department of Disabilities Services. |
Course changesIf a student changes courses, they should revisit the email link to verify the changes and select the preferred delivery method. Or, visit the Bookstore, bringing any course material no longer needed to exchange for the new course material. |
Purchase your rentalDelgado Course Complete provides students with the option to purchase textbooks at a reduced rate during the return period. |
ReturningThe deadline to return all rental textbooks is the last day of final exams. Students will receive email reminders about the rental deadline to their Delgado email address. Books can be returned to the Bookstore on campus. |
Continuation coursesStudents will still be required to return continuation course textbooks, but students will be issued the same title or for the next semester of the continuation course and can request the same book used they used the previous semester. |
Why is Delgado partnering with Barnes and Noble?
Delgado and Barnes and Noble are both focused on delivering affordable course materials options to our students. Delgado Course Complete is a full-service course material program that delivers a highly personalized experience for students, retains faculty choice of course materials, and delivers deep savings to students. Barnes & Noble is also our contracted Bookstore provider and thus we coordinate all things textbook related with them.
If I choose not to participate in the Delgado Course Complete program, how much time do I have to opt out of the program?
Students can opt out of the program starting via LoLA 10 days before classes begin until the 100% tuition return deadline.
How much will this cost?
The Delgado Course Complete program will cost $25 per credit hour. For example, a 3 credit hour course, will cost $75. For a full time student of 12 hours, the cost will be $300.
What if I never verify my order?
Students will receive emails to remind them to verify their order. Students who do not verify their order and do not opt-out will still be charged the Delgado Course Complete Fee, so it is important to update check Delgado email regularly. If a student needs help to verify their order, please contact the Bookstore.
If I never pick up my books, will I still get charged?
Yes. If a student has verified their order and did not opt out of the program, they will still be charged. If this happens, please contact the Bookstore.
What if I drop a class?
Students may return the book(s) to the Bookstore. The terms and timelines that are currently in place will remain the same. If a student drops a class and enrolls in a different class, the Bookstore will “swap” the required textbooks and codes so that the student has what they need.
Are all my Required course materials included in the bundle?
All Required course materaisl are included in the Delgado Course Complete program.
Supplies and course materials that are Recommended are not included in the Delgado Course Complete program; however these items can be
purchased separately and during the time of verifying student book orders. Book vouchers
can be used for supplies and/or Recommended materials.
Are OER (Open Educational Resources) Materials supported by the Delgado Course Complete program?
Students are charged $25 per credit hour. Some courses may have OER (Open Educational Resources), which are low to no cost items. Many OER materials are materials that are available for free digitally, but the $25 per credit hour still applies. When looking at the cost of an average student and the courses using OER, it is often the cheapest option for students to go with the Delgado Course Complete program. It is recommended that students check the total retail pricing of all texts and compare that to the student fees to make sure the student is making the right decision for their particular case every semester.
What if I need an accessible format due to an impairment or disability?
Students with disabilities who need textbooks in accessible formats should contact Disability Services.
Can I opt out if I picked up my textbooks?
You must return your materials to the bookstore by census day or your request will cancelled and you will be opted back into the program. Please contact the Bookstore for more information on how to return your materials.
Will supplies be included in the Delgado Course Complete?
No, supplies are not included in the program. However, these items can be purchased separately and during the time of verifying student book orders. Book vouchers can be used for supplies and/or Recommended materials purchased through the Bookstore.
What do I do if I have not received my textbooks?
Orders cannot be processed until your order is verified. If you have already verified your order, contact the Bookstore and give them your order number so they can check on the status of your order. If you have not verified your order, please check your Delgado email address and its junk folder or contact the Bookstore.
What do I do if I am missing a textbook or received the wrong one?
Contact the Bookstore. Please be sure to include your name, LoLA number, the course name and section number with the issue in all communication.
Why is Delgado Community College doing this?
Delgado Course Complete is an institution-wide response to the increasing number of students who lack access to required course material due to cost. This new program will save the average student $250 a semester on books and provide them by the first day of class.
How does this benefit students?
The Delgado Course Complete program makes getting textbooks easier on students, which will ultimately improve their success at Delgado Community College. Not only will students receive their textbooks by the first day of class, but they will save an estimated $250 on textbooks a semester by using Delgado Course Complete.
Do I pay Delgado or the Bookstore?
The Delgado Course Complete charge will be included on the Delagdo student account along with other charges such as tuition and fees in Banner (LoLA). This allows a student to use financial aid, financial payment plan scholarships, etc. to pay for their course material. If any additional merchandise is needed, you will pay the Bookstore separately for those items.
Can I choose to participate for some classes but not others?
No. The Delgado Course Complete program is designed to be an all-in or all-out solution to bring affordability to campus. The opt-out process is on a semester by semester basis.
What if I don’t want to participate, and I want to buy my textbooks somewhere else?
Students have the ability to opt-out of the program through Banner (LoLA).
Can I opt-out Delgado Course Complete?
While it is NOT recommended, students have the option to opt-out of this program in LoLA through the 100% Tuition Adjustment Period for the term. Opting out means you will not receive access to your required course materials in a convenient package at a discounted rate.
To Opt-Out through LoLA
- Log into LoLA (Delgado’s online student portal)
- Select “Student” under Self Service Banner.
- Select Course Complete Opt Out
- Select the Term
- Read the agreement and check: “Yes, I would like to opt-out of Course Complete Program and purchase my own course materials”
- Select “Save Changes”
The steps above can also be used to opt back in to the program through the deadline.
*Note: It can take up to 2 business days to see the opt out refund on the student account.*
What information will be provided to me so I can make an informed decision?
Please refer to the Delgado Bookstore website for more information regarding the Delgado Course Complete option.
Is there a deadline to opt-out of Course Complete?
Yes, students have the option to opt-out of this program through the 100% Tuition Adjustment Period for the term. If you are enrolled in sessions with different start dates your opt-out deadline will be the deadline for the session that begins first.
Who do I contact with questions?
For program questions, please contact the Bookstore or email dccomplete@dcc.edu.
If I add or drop classes, can I change my decision about participating or opting out?
Yes, you have until the 100% tuition adjustment deadline to opt out of the program or opt back in. If you have already received course complete materials you must return them prior to opting out. If materials are not returned by census day your request will cancelled and you will be opted back into the program.
What is the deadline for opting out?
A student may choose to opt out until the 100% refund date listed on the Academic Calendar.
If I am enrolled in more than one session will I have a different opt-out deadline for each session?
No, if you are enrolled in sessions with different start dates your opt-out deadline will be the deadline for the session that begins first. For example, if you are registered in the full 16 week session and enroll in the 8 week session 2, your opt-out deadline will follow the 100% adjustment period for the 16 week term.
If I drop classes, will I receive a refund?
Delgado Course Complete charges will be refunded in the same manner as tuition and fee charges are refunded. A refund schedule is available on the Delgado Community College website.
Is it possible for me to keep a textbook at the end of the semester?
Yes. Students are offered an option to buy the textbook at the end of the semester. Students should contact the Bookstore directly if they wish to purchase any of the textbooks obtained as part of the Delgado Course Complete program.
If so, how much will it cost to keep a textbook?
The rental buyout price is a discounted price based upon the market value of that unique material. Please contact the Bookstore for more information.
How do I pay for textbooks I want to keep?
The student will have to pay the Bookstore for any textbooks they wish to purchase.
Can students highlight and write in the textbooks?
Yes.
What happens if a book is damaged, destroyed or lost?
We know things happen. Contact the Bookstore team to work it out on a case-by-case basis.
Will I have access to accessible course materials (e.g. large type)?
We are committed to providing accessible material, and the Bookstore team can help with any special requests. Additional help can be provided through Disability Services.
Will I be able to get physical or electronic copies of my materials?
Course material are provided in the format requested by the faculty. Should students wish to purchase materials in addition to the ones required by faculty, purchases can be made at the Bookstore.
What are the privacy rules?
We are committed to protecting all personal information and take the utmost precautions to secure and store data.
How will my personal information be used?
The data provided to the Bookstore is only used to help us deliver all your course materials based upon your selected courses.
Can the Bookstore sell my personal information to third parties?
No. We are committed to the safeguarding of all personal information.
Why is Delgado Commumity College doing this?
The Delgado Course Complete program is an institution-wide response to the increasing number of students who lack access to required course material due to cost. This new program will save the average student $250 a semester on books and provide them by the first day of class.
How does this benefit students?
The Delgado Course Complete program makes getting textbooks easier on students, which will ultimately improve their success at Delgado. Not only will students receive their textbooks by the first day of class, but they will save an estimated $250 on textbooks a semester by using Delgado Course Complete.
How much will this cost?
Delgado Course Complete will cost $25 per credit hour, or $300 for a 12-credit course load.
Who do I contact with questions?
For program questions, please contact the Bookstore.
Why not work directly with publishers?
Publishers do not have the ability to provide all the different formats of content that faculty request at the lowest price possible.
Why not do more to promote open educational resources?
Delgado Course Complete fully supports OER and takes open educational resource classes into consideration.
How can we be sure that this will lower book costs for our students?
BNC is committed to lowering the costs of course material to our students, and with their integrated supply chain and economies of scale, the Delgado Course Complete model brings a new innovative way to provide the most affordable solution for our students.
If I adopt open education resources or don’t require a textbook, do my students still have to pay the fee?
Students will pay for the total number of credits taken a semester, not by the number of courses utilizing the program. Students have to either fully opt-in or opt-out for all classes in their semester and within the 100% tuition deadline of their first term.
Will this change how textbooks are chosen for my courses?
No. Faculty still can select the content they feel is best for a student’s learning experience. The only change will be the need for timely course material adoptions in order for the best student experience.
Will this limit the choices I have when considering textbooks for adoption?
Not at all. Delgado Course Complete does not limit your choices.
I currently use a custom textbook. Will that still be an option?
Yes. The Delgado Course Complete program supports current course material adoptions and does not require faculty to change their content.
I allow my students to use older editions of the textbook, will that still be an option?
With BNC’s unique position of the integrated supply chain of the largest used book inventory in the industry, the Delgado Bookstore team can help you procure your requested material for your class.
If my students are able to buy prior editions cheaper, can they be exempted from paying the fee for my course?
No, students pay for the total number of credits taken a semester, not by the number of books they purchase or the number of courses utilizing the program.
What if my teaching assignment changes (e.g., I was scheduled to teach one course, but later assigned to another)?
The Bookstore is committed to helping as they normally do in those situations. The Bookstore will work to update the textbook adoption platform with the new materials in an expedited manner.
How can I change to books for my class?
Delgado and the Bookstore will work together on course material adoption timing to provide the students the best experience.
Can we exempt some courses from this model where students generally use the same textbook multiple semesters so they don’t have to pay twice (or more) for the same book?
No, the average price is inclusive of all courses; the fee is by credit hour not by course. There is also no guarantee that a student takes the course in sequence, nor that the book does not change between the student taking the course.